I joined Nowlin Insurance Group in January 2025 and enjoy helping our clients with their insurance needs. As a Customer Service Representative, I assist clients with questions about their policies, renewals, payments, and other insurance related matters. I also work with our insurance carriers to help address policy changes, requests, and concerns and make sure our clients receive the assistance they need.
I also help our team review policies and explore coverage options when a client’s needs or circumstances change. Whether it is helping with a renewal, obtaining quotes, or following up on a policy question, I strive to make the process as simple and straightforward as possible. My goal is to provide responsive service and make sure our clients feel supported throughout their experience with Nowlin Insurance Group.
Before joining Nowlin, I worked in customer service and quality assurance in the call center industry, where I developed strong communication, problem solving, and attention to detail. I earned my bachelor’s degree in Information Technology, which has also helped me develop an interest in using technology to make our processes more efficient and improve the experience we provide to our clients.
Outside of work, I enjoy traveling, playing video games, and playing Yu-Gi-Oh! card game. I also enjoy spending time with family and friends and continuing to learn new things both personally and professionally.
